A hotel’s technology now underpins almost every guest interaction and back-office process. When it works, it is invisible; when it fails, it is immediate and public. This checklist covers the core systems every property should have in order.
Network foundation
A resilient, well-designed network is the basis of everything else — sufficient bandwidth, business-grade hardware and segregation between guest and operational traffic.
Property management system (PMS)
The operational core, handling reservations, check-in, billing and housekeeping. It must integrate cleanly with booking channels and payment systems.
Guest Wi-Fi
Among the most scrutinised amenities in reviews. It must be fast, reliable and simple to access throughout the property — see guest Wi-Fi that actually works.
Security
Hotels hold significant guest and payment data, making security essential rather than optional — see cyber-security basics for hotels.
Managing it coherently
These systems work best managed together rather than through multiple vendors. GGG Tech provides hotel IT end to end, through a single point of contact — the case for which we set out in why hotels need one IT partner.